Business Process Mapping Training is Designed to:

Enable participants to define, map and analyze work processes from the customers' perspective; identifying waste, inefficiency, and impact on the customers.


The training is designed to:

Enable participants to define, map and analyze work processes from the customers' perspective; identifying waste, inefficiency and impact on the customers.


Upon completion, participants will be able to:

  • Understand the importance of business processes
  • Understand the definition of a Process Map
  • Understand why a Process Map is necessary
  • Identify the steps and, practices for breaking down a process
  • Be familiar with different types of process maps
  • Create a System and Relationship Process Map
  • Performing a gap analysis to identify areas for improvement
  • Ask critical questions to begin analyzing a process for green opportunities
  • Create a Current and Future State Process Map


Course Outline/Components


A. Introduction to Business Process
B. Introduction to Green & Sustainability
C. Process Mapping General Guidelines
D. Guidelines For Implementing Process Management
E. Introduction to System Process Mapping
F. Relationship Process Mapping
G. Process Analysis
H. Guidelines For  Future State Process Design


Prerequisites

Lean Principles


Recommended Reading


None