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Custom Onsite Courses

DPMG Corp. provides on-site customized training for organizations to enhance their knowledge in Lean and Continuous Business Improvement skills.

The following is a list of courses and available onsite-training provided by DPMG Corp., expand a course title to learn more.

Customers, employees, and suppliers can tell a well-run organization without a narrated tour. The visual clues are everywhere. Establishing simple visual controls is one of the most important elements of becoming a Lean and Green Enterprise. Workplace Organization reduces the opportunities to make errors and help highlight, at an early stage, potential delays and disruptions and drives an organization to become green at the grass-root level. Workplace Organization is much more than ‘a place for everything and everything in its place’. Workplace Organization comprises seven principles to make people highly efficient, effective, and greener in performing their doing work. This one-day session will provide the participants with the principles of Workplace Organization.

The training is designed to:

Provide participants with an overview of workplace Organization, how it can benefit an organization’s performance, an explanation of each category, how to get started, things to avoid, and tips for leadership.

Upon completion, participants will be able to:

  • Recognize the elements of Workplace Organization
  • Begin to implement the 30-second rule
  • Understand the importance of Workplace Organization
  • Organize for a Workplace Organization event
  • Conduct a red tag event
  • EstablishWorkplace Organization standards
  • Implement a Workplace Organization work area audit system

Course Outline/Components

A. Introduction to Workplace Organization
a. Sort
b. Set in Order (Straighten)
c. Shine (Clean)
d. Safety
e. Standardize
f. Sustain
Prerequisites

Recommend Lean Principles

Problem Solving is the foundation of the Lean office. Continually improving requires continually solving problems – whether these are technical or recurring day-to-day problems. As a Lean tool, A3 reporting addresses the root causes of problems that arise every day at work. When used properly, the PDCA-A3 process dramatically increases the probability of success. Leading companies, such as Toyota, use the PDCA-A3 report to train their employees in a proven and structured problem-solving approach. This 3-day (22 hours) course introduces participants to problem-solving frameworks, tools, and techniques, and explores their practical application to common office problems. 


The training is designed to:

Provide participants with the understanding and the means for applying the A3 process to drive office improvements. Participants will develop problem-solving skills to reinforce the application of the Plan-Do-Check-Act (PDCA) methodology through practical application.

Upon completion, participants will be able to:

  • Learn to identify, classify and define problems
  • Be able to analyze and prioritize problems, symptoms and root causes
  • Match the right problem-solving process to the problem
  • Use a variety of proven problem-solving models, tools and techniques
  • “Frame” a problem to gain support and buy-in from others in the organization.
  • Understand how the A3 process works (PDCA).
  • Create an A3 problem report format to “tell the story” of the problem and to guide and structure the problem-solving activity.
  • Use root cause analysis tools
  • Develop countermeasures
  • Develop implementation plans


Course Outline/Components

A. Lean Overview
B. Introduction To PDCA and A3 Reports
C. PDCA – 8 Steps To Problem Solving And A3 Reporting:
a. Problem Statement;
b. Casus and Effect Analysis;
c. Roost Causes and Countermeasures;
d. Action Plan;
e. Results and Follow-up;
f. Standardize & Train;
g. Recognize/Share Achievement.

Prerequisites

Knowledge of the following concepts:

  • Lean Basics
  • Functional (swim lane) process mapping
  • Value Stream Mapping
  • PDCA
  • A-3 Reporting
  • Cause & Effect Diagrams
  • Affinity Diagrams
  • Radar & Relationship Diagrams
  • Root Cause Analysis

Recommended Reading

  • Understanding A3 Thinking, Durward K Sobek II, Art Smalley, CRC Press, N.Y, N. Y., 2008
  • Managing to Learn, John Shook, LEI, MA, 2008
  • Reference: The Memory Jogger II, Michael Brassard, Diane Ritter, GOAL/QPC, Salem, NH., 1994

Once you have decided to become a Lean Organization, you will need an action plan. Value Stream Mapping is the tool of choice to help you decide where, and in what order, changes need to be implemented. Value Stream Mapping is a simple yet effective way of visually depicting the current situation and then the desired outcome with an improved flow of the operation. These before and after maps depict both physical movement and information flow required to make things happen. Value Stream Mapping works by showing the actual state of the business rather than the theoretical one. This 2-day course will show in detail how to develop both current state and future state and create Value Stream Maps (VSM) that will be needed to implement a true Lean Office.


The training is custom-built to help managers:

  • Show the methodology of Value Stream Mapping
  • Demonstrate the nomenclature and standards
  • Describe how to segment the business activities to map
  • Show how to develop product/service families
  • Give instruction on data gathering
  • Show how to develop a Current State map
  • Show how to develop a Future State map


Upon completion, participants will be able to:

  • Recognize the different symbols used for VSM
  • Develop current state maps
  • Categorize operations and make product matrices
  • Develop Future State Maps
  • Identify the different major elemental parts of a VSM
  • Use the VSM to identify needed Kaizen events
  • Step-by-step development of current and future state value stream maps
  • Link waste to cost savings
  • Know how VSM can be used to in improvement initiatives
  • Be able to recognize opportunities for improvement in the workplace


Course Outline/Components

A. Introduction to Value Streams
B. What is Value
C. Value Stream Map Icons
D. Identifying Waste
E. Creating a Current State Value Stream Map
F. VSM terminology
G. Creating a Future State VSM
H. Developing Deployment Plan

This course is designed to:

Enable participants to define, map, and analyze work processes from the customers’ perspective; identifying waste, inefficiency, and impact on the customers.


The training is designed to:

Enable participants to define, map, and analyze work processes from the customers’ perspective; identifying waste, inefficiency, and impact on the customers.

Upon completion, participants will be able to:

  • Understand the importance of business processes
  • Understand the definition of a Process Map
  • Understand why a Process Map is necessary
  • Identify the steps and, practices for breaking down a process
  • Be familiar with different types of process maps
  • Create a System and Relationship Process Map
  • Performing a gap analysis to identify areas for improvement
  • Ask critical questions to begin analyzing a process for green opportunities
  • Create a Current and Future State Process Map


Course Outline/Components
A. Introduction to Business Process;
B. Introduction to Green & Sustainability;
C. Process Mapping General Guidelines;
D. Guidelines For Implementing Process Management;
E. Introduction to System Process Mapping;
F. Relationship Process Mapping;
G. Process Analysis;
H. Guidelines For  Future State Process Design.

Prerequisites

Lean Principles

Recommended Reading
None

This training is designed to: 

Give the participants the opportunity to apply various lean tools and methods in a simulated environment. This train-do technique illustrates cause and effect relationships for each of the lean tools presented. The participants will be able to measure the impact of their improvement efforts.

Upon completion, participants will be able to:

  • To understand Lean Principles and how they are applied to a service/office environment
  • What value means in a Lean Office
  • To identify non-valued and waste activities that exist in a service/office environment
  • To apply Lean tools and method to effectively reduce cost and improve productivity
  • To organize work areas to reduce lost time and errors

Course Outline/Components

  1. Lean Principles
  2. The 9 Types of Waste (Muda)
  3. The 4 Areas of Office Waste (Muda)
  4. Lean Tools and Methods
  5. Simulation

Prerequisites

Practical Project Management

Recommended Reading
None

The key to Lean implementation is recognizing the difficulty in seeing waste and in applying appropriate steps to reduce it. This one-day session focuses on introducing “Lean Thinking” as a methodology for identifying and eliminating non-value-added or wasteful elements in an organization. This session will help participants define and understand the different types of waste that exist in an organization as viewed by customers. Engage your employees in more effective work practices using Lean tools and save money by focusing on sustainability. At this workshop, benefit from industry examples, practical advice, and hands-on exercises to reinforce concepts.

Lean Principles training is designed to:

Give the participants the opportunity to apply various lean tools and methods in a simulated environment. This train-do technique illustrates cause and effect relationships for each of the lean tools presented. The participants will be able to measure the impact of their improvement efforts.

Upon completion, participants will be able to:

  • Understand Lean Principles and how they are applied in an organization
  • Understand what value means in a Lean Organization
  • Identify non-valued and waste activities that exist in an organization
  • Apply Lean tools and methods to effectively reduce cost and improve productivity

Course Outline/Components

  1. Why Lean?
  2. 
What is Lean?
  3. Lean Principles
  4. The 9 Types of Waste
  5. Lean Tools and Methods
  6. Simulation


Prerequisites
None

Required Reading
None

This 2-day course is designed to teach participants the basic principles of good project management. Participants will learn how to identify and schedule project resources, create project schedules, and produce critical path planning and evaluation reports. These learning objectives are reinforced by a course project that allows participants to apply the principles and use the tools they learned.

The training is design to:

  • Describe what project management is and discuss key elements of the project management framework;
  • Develop management skills relevant for Lean and Six Sigma projects;
  • Understand the elements that make good project scope management important;
  • Describe the importance of project schedules and good project time management.

Upon completion, participants will be able to:

  • Set clear project goals and objectives;
  • Develop a proper WBS;
  • Strategically assign resources;
  • Develop Project Schedules;
  • Identify milestones;
  • Use basic project management tools;
  • Anticipate problems and plan accordingly.

Course Outline/Components

  1. Project Management Overview;
  2. Project Life Cycles:
    1. Initiate Project;
    2. Planning – Project Plan Development;
    3. 7 Steps of Project Schedule Development;
    4. Project Execution & Control;
    5. Project Closure.

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